Center for Faculty Development
Active Listening
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What Is Active Listening?
Active listening is a communication technique where the listener focuses intently on the speaker, both verbally and nonverbally, to understand their message fully, not just the words, but the intent and emotions behind them. It involves showing genuine interest, asking clarifying questions, and avoiding distractions to ensure the speaker feels heard and understood.
Why Does It Matter in Mentoring?
- Builds rapport and psychological safety
- Helps uncover mentees' needs, values, and goals
- Reduces misunderstandings
- Encourages more open and honest dialogue
- Models respectful communication
Key Aspects of Active Listening
- Be Present 鈥� Give your full attention. Put distractions away and focus on the person in front of you.
- Non-Verbal Cues 鈥� Watch for facial expressions, tone, and body language. They speak volumes.
- Verbal Cues 鈥� Nod, use short responses (鈥淚 see,鈥� 鈥淕o on鈥�), and reflect back on what you hear.
- Open-Ended Questions: Get curious, not closed 鈥� Use questions that let them expand, not just say yes or no. A good example of an open-ended question would be: What鈥檚 been the most challenging part of that for you? to invite more discussion.
- Check for Clarity 鈥� Paraphrase or summarize to make sure you鈥檙e really getting it.
- Avoid Interruptions 鈥� Resist the urge to jump in. Give space for your mentee to convey their full thought.
- Withholding Judgment 鈥� Stay curious, not critical. Listen to understand, not to fix- unless that is being requested.
- Listen for both the message and the meaning 鈥� Try to understand what they鈥檙e really saying鈥攂eyond just words.